Billing Policy
Refund & Cancellation Policy
Effective Date: September 22, 2026 • Last Updated: September 22, 2026
The 48-Working-Hour Rule
“Return, refund, and cancellation requests must be submitted within 48 working hours from the time of the successful payment/transaction. Requests submitted after this 48-working-hour period are not eligible for return, refund, or cancellation, except where required by applicable law.”
1. Understanding “48 Working Hours”
Please note that 48 working hours does not mean 48 elapsed calendar hours. Working hours are calculated strictly based on business operating hours:
- Operating Schedule: 9:00 AM to 6:00 PM Indian Standard Time (IST), Monday through Friday.
- Exclusions: Saturdays, Sundays, and gazetted national/public holidays are excluded from the calculation of the 48-working-hour window.
- Window Origin: The countdown starts immediately at the exact UTC/IST timestamp recorded on your official successful payment receipt.
2. Eligibility and Verification Criteria
Submitting a cancellation or refund request within 48 working hours does not guarantee automatic approval. All requests are subject to rigorous internal verification against your account usage logs:
- • Accidental duplicate billing for the same plan period.
- • Genuine technical failures where the AI pipeline could not render clips and support could not resolve it.
- • Submissions made strictly within the 48-working-hour period with zero or minimal generation usage.
- • Requests submitted after the 48-working-hour window has expired.
- • Accounts that have already consumed substantial generation quotas or downloaded processed clips.
- • Accounts suspended or revoked due to Terms of Use violations or copyrighted content abuse.
3. How to Submit a Refund or Cancellation Request
To initiate a request within the eligible 48-working-hour timeframe, send an email from your registered ClipForge account email address to:
To: supportwith.ClipForge@gmail.com
Subject: Refund / Cancellation Request — [Your Registered Email]
Please include: Payment Transaction ID, Date of Payment, Plan Purchased (Pro or Pro+), and Reason for Request.
Requests sent through channels other than the official support email or sent from an unregistered email address cannot be processed.
4. Failed Transactions and Duplicate Payments
Failed Transactions
If funds are deducted from your bank account or payment method for a transaction that failed or was interrupted, the payment gateway or your issuing bank will automatically release the hold or reverse the transaction within 3 to 5 business days. You do not need to submit a manual refund request for failed transactions.
Duplicate Payments
In rare cases of network timeout where you are charged twice for a single subscription cycle, please contact us immediately with both transaction reference IDs. Once verified, the duplicate charge will be refunded in full back to your original payment source.
5. Payment Gateway & Bank Processing Timelines
Once a refund is approved by ClipForge AI, it is initiated immediately through our payment gateway (Razorpay). Depending on your bank or card issuer, the credited funds will typically appear on your statement within:
- UPI / Net Banking: 2 to 4 business days.
- Credit / Debit Cards: 5 to 7 business days (varies by issuing bank).
ClipForge AI does not control bank clearing systems and cannot expedite financial institution processing speeds.
6. Statutory Rights
Nothing in this Refund & Cancellation Policy affects, limits, or excludes any mandatory consumer rights that cannot be waived under applicable Indian laws and consumer protection regulations.
ClipForge AI Support Desk
Owned by Lakshay Kumar • Co-owner Sarik
Official Support: supportwith.ClipForge@gmail.com